Terms of service

By placing an order with Voxel you agree to these terms. An order is accepted when we email your confirmation.

We may cancel an order if the item is unavailable, the price was listed in error or we cannot verify the payment. If we cancel, we refund you in full.

Prices are shown in pounds sterling and include VAT. Delivery is charged separately and is shown before you pay.

We take payment when you place the order. We do not offer finance, pay monthly, trade-in or price matching.

Standard delivery is £3.99 and takes 2 to 4 working days. Next-day delivery is £5.99 if you order by 9pm, Monday to Friday. Standard delivery is free on orders over £40.

TVs 55in and over travel by two-person courier at no extra charge.

Changed your mind? Send it back within 30 days of delivery, unused and in its original packaging, for a full refund. We email a prepaid label and take £3.95 from the refund to cover it.

Every product has two years of cover for faults in normal use. We repair, replace or refund, and faulty returns are free.

Keep your password private and tell us straight away if you think someone else has used your account.

You are responsible for the accuracy of the address and contact details you give us.

These terms are governed by the law of England and Wales. Nothing here affects your statutory rights as a consumer.